Responsible Gaming at 13bd

Our Commitment to Responsible Gaming

At 13bd, responsible gaming is not a policy checkbox — it is a core part of how we operate. We recognise that for the vast majority of players in Bangladesh, gambling is a form of entertainment enjoyed alongside cricket betting, slots, and live casino games. For a small number of people, however, it can become difficult to control. Our role is to provide the tools and information that help every player stay in charge of their experience.

13bd has built a suite of player-protection tools directly into the platform. These tools are available to every registered account holder at no cost and with no judgment. We also work to ensure that vulnerable individuals — including minors — are never able to access our services. This page explains every protection measure available to you, and tells you where to seek additional help if you need it.

Age Restriction: 21+ Only

The 13bd platform is strictly reserved for adults aged 21 years and above. This is a firm requirement with no exceptions. We apply multiple layers of age verification during the registration process and reserve the right to request additional documentation at any time to confirm that a player meets the minimum age requirement.

If you are a parent or guardian and are concerned that someone in your household under the age of 21 may be accessing 13bd, please contact our support team immediately. We will investigate the matter and take appropriate action, including permanent account closure where confirmed. We recommend enabling parental controls on shared devices to prevent underage access to any online gambling platform.

Player Protection Tools

13bd gives every player direct control over their gambling behaviour through the following built-in tools. You can access and adjust these settings at any time from your account dashboard or by contacting our 24/7 support team.

How Deposit Limits Work

Deposit limits are one of the most effective ways to keep your gambling spending under control. Here is how the 13bd deposit limit system works in practice:

• You can set a daily, weekly, or monthly deposit limit from your account settings. The limit applies to the total amount deposited across all payment methods, including bKash, Nagad, Rocket, and bank transfers.
• Reducing your current limit takes effect immediately with no waiting period. This ensures that you can always tighten your controls in real time.
• Increasing a deposit limit is subject to a mandatory 72-hour cooling-off period before the increase takes effect. This delay is a deliberate safeguard that allows you time to reconsider.
• If you reach your deposit limit within a period, further deposits will be automatically blocked until the limit resets at the start of the next period. You will receive a notification when your limit is reached.

To set or modify a deposit limit, log in to your 13bd account and navigate to the Responsible Gaming section of your account settings, or contact our support team via live chat.

How to Request Self-Exclusion

Self-exclusion is a formal request to suspend your 13bd account for a defined period, during which all access to gambling features is removed. Here is how to apply:

1. Contact SupportReach our support team via live chat on the 13bd platform or by emailing [email protected]. State that you wish to apply for self-exclusion and specify your preferred duration (minimum 6 months, or permanent).
2. VerificationWe will verify your identity to ensure the request is made by the registered account holder. This step protects you from third-party interference.
3. Account SuspensionYour account will be suspended within 24 hours of your confirmed request. All promotional emails and notifications will stop immediately. Any accessible balance will be held securely.
4. ReinstatementAfter the exclusion period ends, you must actively contact support to request reinstatement. Your account is not automatically reopened. We may ask you to confirm your wellbeing before reinstating access.

Self-exclusion is the most powerful tool available to players who feel their gambling is out of control. We take every self-exclusion request with the utmost seriousness and process them as a priority.

Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or experience. The signs are not always obvious at first. Below are some common warning signs to be aware of:

• Spending more money on gambling than you planned or can afford, and feeling unable to stop even when losing.
• Chasing losses — placing larger bets to try to win back money you have already lost.
• Gambling taking priority over daily responsibilities such as work, family, or paying bills.
• Lying to family members or friends about how much time or money you are spending on gambling.
• Feeling anxious, irritable, or restless when trying to cut down or stop gambling.
• Borrowing money, selling possessions, or using savings intended for essential expenses in order to fund gambling.

If you recognise two or more of these signs in yourself or someone you know, we strongly encourage you to take action. Reaching out early makes a significant difference. Our support team is available 24/7 and all conversations are completely confidential.

Tips for Playing Safely

The following habits help the vast majority of 13bd players keep their gaming enjoyable and manageable. We recommend every player review and adopt these practices:

• Set a strict budget before you start each session and stick to it, regardless of whether you are winning or losing. Treat the amount as entertainment spend, not an investment.
• Never gamble with money that you cannot afford to lose. Gambling should never be funded by loans, credit cards, or money set aside for rent, food, or utilities.
• Take regular breaks during play. Stand up, move around, and step away from the screen at least once every 30 minutes. This prevents the kind of absorbed, unaware play that leads to overspending.
• Never gamble when you are feeling upset, tired, under the influence of alcohol, or under significant stress. Emotional states impair decision-making and often lead to impulsive, unplanned bets.
• Understand that all casino games and betting markets have a built-in house edge. Winning streaks are temporary; losses are statistically inevitable over time. Gambling is never a reliable income source.
• Use the 13bd player protection tools proactively — set your deposit limit before you feel you need one, not after. The best time to put safeguards in place is when you are thinking clearly.

Getting Help and Support

If you feel that gambling is negatively affecting your life — your finances, your relationships, your work, or your mental health — please do not wait to seek help. 13bd's support team is trained to handle responsible gaming requests with complete discretion and compassion. You will never be judged for reaching out.

If you are based in Bangladesh and need professional counselling support beyond what 13bd can provide, we encourage you to speak with a trusted family member, a qualified medical professional, or a mental health counsellor. Seeking help is a sign of strength, not weakness.