13bd Privacy Policy — How We Handle Your Data

Privacy at a Glance

The cards below summarise the most important points of this Privacy Policy. For the full legal text, read the numbered sections that follow.

1Introduction

13bd ("we", "us", "our", "the Platform") is committed to protecting the privacy of every player who uses our online casino and sports betting service. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit or register on the 13bd website (https://13bd.vip) and when you use any of the services available on it.

By registering an account or using our Service, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. This Privacy Policy is incorporated into and forms part of our Terms and Conditions. Capitalised terms not defined here have the meanings given to them in our Terms and Conditions.

2Personal Data We Collect

We collect different categories of personal data depending on how you interact with the 13bd platform. The main categories are as follows:

Identity and Contact Data

• Full name and date of birth, collected during account registration to verify your identity and confirm you meet the 21+ age requirement.
• Mobile phone number and email address, used to verify your account, send transaction notifications, and (where you have opted in) deliver promotional communications.
• Residential address, collected as part of KYC verification for higher-tier accounts or when required by our fraud-prevention processes.
• Government-issued identity document details (such as National ID or passport number), collected when enhanced verification is required.

Financial and Payment Data

• Mobile banking account identifiers (such as your registered bKash or Nagad number) used to process deposits and withdrawals. We do not store full card numbers; card transactions are processed through our payment partners' secure systems.
• Transaction history, including deposit amounts, withdrawal amounts, dates, and payment method references, retained for accounting and regulatory compliance purposes.
• Bonus and promotional eligibility records, including which offers have been claimed and their status against applicable wagering requirements.

Technical and Usage Data

• Device information including device type, operating system version, browser type, and unique device identifiers. This helps us optimise the 13bd experience for your specific device.
• IP address and approximate geolocation, used to detect unusual login patterns, prevent fraud, and comply with any jurisdiction-specific access restrictions.
• Gameplay and betting logs, including games played, bets placed, session durations, and game outcomes. This data is used for responsible gaming monitoring, dispute resolution, and product improvement.

3How We Use Your Personal Data

13bd processes your personal data for the following purposes, each of which is supported by an appropriate legal basis (see Section 4):

• Account management: to create, maintain, and administer your 13bd player account, including authenticating your identity at login.
• Payment processing: to execute deposits and withdrawals via bKash, Nagad, Rocket, bank transfer, and card payments in Bangladeshi Taka (৳ BDT).
• Identity and age verification: to verify that you are who you say you are and that you meet the minimum age requirement of 21 years.
• Legal and regulatory compliance: to fulfil obligations imposed by applicable anti-money-laundering regulations, fraud prevention requirements, and any applicable gaming or financial services regulations.
• Responsible gaming: to monitor gameplay patterns that may indicate problem gambling, and to administer deposit limits, self-exclusion requests, and session reminders at your request.
• Service improvement and personalisation: to analyse how the platform is used in aggregate, identify technical issues, and improve the overall player experience — including presenting relevant promotions where you have consented to marketing communications.

We do not use automated decision-making or profiling that produces legal or similarly significant effects on you without human review. Where automated checks flag an account for review (for example, a fraud-detection trigger), a member of our compliance team manually reviews the case before any account action is taken.

4Legal Basis for Processing

We process your personal data only where we have a lawful basis to do so. The legal bases we rely on are:

• Contractual necessity: processing that is required to perform the contract between you and 13bd — including account creation, payment processing, and dispute resolution.
• Legal obligation: processing required to comply with applicable laws and regulations, including anti-money-laundering obligations, age verification requirements, and record-keeping obligations.
• Legitimate interests: processing carried out for our legitimate business interests, including fraud prevention, platform security, responsible gaming monitoring, and aggregate analytics — where these interests are not overridden by your rights and interests.
• Consent: processing for marketing and promotional communications, and for non-essential cookies, carried out only where you have given us your explicit, freely-given consent. You may withdraw consent at any time by contacting our support team.

5Sharing Your Personal Data

13bd does not sell your personal data to third parties for marketing or advertising purposes. We may share your data in the following limited circumstances:

• Payment processors and banking partners: we share the minimum necessary payment data with bKash, Nagad, Rocket, Upay, and our banking partners to execute deposits and withdrawals. These partners are contractually required to protect your data and use it only for payment processing.
• Game providers: game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi may receive limited technical data (such as a player session token and stake/win amounts) to operate their games within our platform. These providers are bound by strict data processing agreements.
• Fraud prevention and compliance services: we may share data with identity verification providers and fraud-detection services to comply with KYC requirements and protect the integrity of our platform.
• Law enforcement and regulatory authorities: we will disclose your data where required to do so by applicable law, court order, or lawful request from a government authority. We will notify you of any such disclosure where we are legally permitted to do so.

Any third party that receives your personal data from 13bd is required to handle it securely, use it only for the specified purpose, and comply with applicable data protection principles. We do not permit our service providers to use your personal data for their own marketing purposes.

6Cookies and Tracking Technologies

13bd uses cookies and similar tracking technologies to operate and improve the platform. The table below summarises the types of cookies we use:

You can control or disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect your ability to log in or use certain platform features. We do not use cookies to track you across third-party websites.

7Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. In practice, this means: active account data is retained for the lifetime of your account plus a minimum of five years after account closure, to satisfy anti-money-laundering record-keeping requirements. Transaction records are retained for a minimum of five years from the date of each transaction. Gameplay logs are retained for a minimum of three years. Marketing preferences and consent records are retained until you withdraw consent or close your account.

When your data is no longer required for any of the above purposes, we will securely delete or anonymise it. Where anonymisation is not technically feasible, we will restrict further processing of the data until deletion is possible.

8Data Security

13bd takes the security of your personal data seriously. We implement and maintain a range of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption across all pages and transactions, restricted access controls for personnel who handle personal data, regular security reviews of our systems and third-party integrations, and secure data storage practices.

Despite our best efforts, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your 13bd account has been compromised, you should change your password immediately and contact our support team without delay. We have procedures in place to respond to data security incidents promptly and, where required by applicable law, to notify affected users and relevant authorities.

9Your Privacy Rights

As a user of 13bd, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Privacy Request":

• Right of AccessYou may request a copy of the personal data we hold about you at any time.
• Right to RectificationYou may ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to ErasureYou may ask us to delete your personal data where it is no longer necessary for the purpose it was collected, subject to any legal retention obligations we must comply with.
• Right to RestrictionYou may ask us to restrict the processing of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to Data PortabilityWhere processing is based on your consent or a contract, you may request that we provide your personal data in a structured, machine-readable format.
• Right to Withdraw ConsentWhere processing is based on your consent (for example, marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

We will respond to all valid privacy rights requests within 30 days of receipt. In complex cases we may extend this period by a further 60 days, and will notify you if we need to do so. We will not charge a fee for reasonable requests. We may need to verify your identity before processing your request to prevent unauthorised disclosures.

10Children and Minors

The 13bd platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we discover that we have inadvertently collected personal data from a minor, we will delete that data immediately and close any associated account. If you are a parent or guardian and believe that a minor has registered an account or provided personal data to 13bd, please contact us immediately at [email protected] so that we can take prompt action.

11Third-Party Links and Services

The 13bd platform may reference third-party payment providers, game studios, and sports data providers in the course of delivering our services. Where interaction with such providers involves the transfer of personal data, this is governed by the data processing agreements described in Section 5. 13bd is not responsible for the privacy practices of any third party that operates independently of the 13bd platform. We encourage you to read the privacy policies of any third-party service you choose to use in connection with your 13bd account, such as your bKash or Nagad mobile wallet provider.

12Changes to This Privacy Policy

13bd reserves the right to update or amend this Privacy Policy at any time. The revised policy will be published on this page with an updated "Last updated" date. Where any change is material — for example, a change to the categories of third parties with whom we share data, or a change to the purposes for which we process data — we will make reasonable efforts to notify registered players via their registered contact details.

Your continued use of the 13bd platform after the publication of a revised Privacy Policy constitutes your acceptance of the changes. If you do not agree to the revised policy, you should stop using the Service and may request closure of your account by contacting [email protected].

13Contact Us About Your Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 13bd handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week via live chat on the platform or by email. We aim to respond to all privacy-related enquiries within one business day.